6,448 total
Really needed the 9ct gold necklace extender quickly formy daughters wedding- despite order late in day on Friday received early Saturday in time for the wedding. Very happy with the quick turnaround and service.
Date of experience: 10 August 2024
Next day delivery was fantastic. Products were as displayed and my wife was absolutely delighted, so much so she wanted to add the matching pendant. She phoned up and BB agreed to supply at the cost we would have paid if we had bought the full set originally. Top quality customer service.
Date of experience: 31 July 2024
Ordered online and the next day my purchase arrived within the time slot given. Packaged well not over the top but enough to make sure my purchase arrived undamaged. Would use again no problem.
Date of experience: 08 August 2024
Wonderful service from Kerrie, Molly and the Team at Tag Heuer. Nothing was too much trouble to make sure my watch fit correctly. My daughter Natasha and I were so happy with the service and would certainly recommend Tag Heuer at Beaverbrooks to anyone. Many Thanks ARHall
Date of experience: 14 August 2024
Nice pretty earrings and quick delivery. Nicely packaged. Returned as prefer if the cubic zirconia was a colour rather than white. Quick and easy return and communication good. Would definitely use Beaverbrooks again
Date of experience: 06 August 2024
I’ve used Beaverbrooks a couple of times and each time they arrive quickly and beautifully presented. This is the second bracelet I’ve purchased both for special occasions. Would recommend Beaverbrooks for good quality and service
Date of experience: 07 August 2024
Excellent service, the bracelet is beautiful, arrived on time, well packaged, very good quality. Can’t fault anything. Would definitely recommend to others to buy from. I’m very pleased with my order.
Date of experience: 05 August 2024
I ordered a silver locket on Saturday evening and it arrived Sunday morning. I have previously purchased my engagement ring and wedding ring from Beaverbrooks, and I love the quality of the jewellery and the fantastic customer service.
Date of experience: 10 August 2024
Great service, arrived as expected and packaged well, Item was exactly as shown online.
Im Very happy and would shop from them again.
Date of experience: 30 July 2024
Over the years we have bought multiple items from Beaverbrooks. They are expensive but their products are nice.
However, on a few occasions we have felt that their aftercare is not all that great.
Recently my wife lost a diamond from her ring, Fortunately we found it. Today she went to Beaverbrooks to have the diamond re-set. Beaverbooks quoted £750 for this repair. Of course we expected to pay some money for it, but this is amount is absurd. Beaverbrook have lost a loyal costumer
Date of experience: 14 August 2024
Reply from Beaverbrooks
Hello, thank you for taking the time to leave us your feedback. I am sorry to read about how you have been left feeling, I certainly want to investigate this further. Please can you reach out to me at [email protected] with the details of your visit.
Kind Regards Rachel
Ordered a lovely Vivienne Westwood watch. The packaging was beautiful with plenty of information on care, the model’s specifications and warranty. I couldn’t be happier.
Date of experience: 30 July 2024
Bought a watch online for my wife’s birthday and the delivery was fine. However, I needed it altering and the leaflet stated that I could either post it with the measurement strip which would take 48 hours to return or I could take it in to the nearest store and they would sort it out. My nearest store is in Hull, 25 miles away, the store informed me that it would take up to 4 weeks just for the extra links to arrive in store and then I’d have to book an appointment to have them fitted. The staff didn’t seem to know what they were doing or talking about and weren’t very helpful.
Date of experience: 09 August 2024
Reply from Beaverbrooks
Hi Stephen,
Thank you for taking the time to leave us a review on your experience with the Hull branch. The 48 hour turnaround is if links are being removed from a timepiece. In this particular instance, additional links were required which is why the 4 weeks was quoted. We do apologise if the provided leaflet wasn't clear on this. If you would like to provide me with more information, including an image of the leaflet you received, please do send us an email at [email protected] and I will be happy to help. Natalie - Customer Experience Team
I tried to order online only had to call the Customer Service team but they were so helpful, reassuring and informative. Nothing was too much trouble - and it was a bother as payment was split across 3 gift cards!
Beautiful jewellery, so much choice on the website and in the shop and truly caring staff. What more could you need from a jeweller?
Date of experience: 06 August 2024
An absolute pleasure dealing with both the online customer service team and the in store team. Really happy with my product, best price in the UK, and their customer service is excellent.
Date of experience: 15 July 2024
Me and my partner went it last night to look at watches the politely young man Connor was soo help full it took some time he was so Patient can’t thank him enough we was so polite
Kind regards Lewis charlesworth
Date of experience: 07 August 2024
Good product….
Fast delivery…..
Excellent packaging….
Second time I’ve brought items from Beaverbrooks online fantastic service….
Date of experience: 06 August 2024
Bought three items for my partner. However on delivery one item was damaged. So I followed return policy, and opted a replacement. All good no drama.
Date of experience: 26 July 2024
Me and my Fiancé went into the shop in Stratford on the 23/4/24 to try on rings we saw a similar ring design online and it was just there in the shop window. The customer service was excellent they didn’t push the hard sell and we went away to think about it. Other than issues with the sizes and delivery time which we received a £200 gift card for the customer service was exceptional, they really got to know us as a couple and the ring really looks phenomenal
Date of experience: 23 July 2024
Nick from Customer Services was excellent throughout my purchase. There were a number of problems and delays, all due to the item supplier brand, not Beaverbrooks. Throughout this Nick was helpful, responsive and cheerful, keeping me fully appraised of the situation. Because of this i would have no hesitation at all in recommending Beaverbrooks, and would definitely use them again. Thank you Nick!
Date of experience: 07 August 2024
Excellent quality of men’s bracelet with reasonable price.
No complaints at all.
Date of experience: 15 August 2024
