24,586 total
Good selection of items. Fast check out. Only issue although minor, the delivery wasn't next day as described. But won't reflect my 5 Star rating as item arrived in tact and working order. Will use again in future. Thanks.
Date of experience: 18 August 2024
You sent me an email to say my goods were ready to be picked up at Goldsmiths in St Anne Street Manchester on getting there your colleague could not find my order despite searching the shop (she was very helpful) she also noted that the address given for Goldsmiths was not their actual address, she finally rang your head office to be told the order was at Mappin and Webb across the road so i went over there and it was found there (once again very helpful service)
Just an unnecessary hassle!
Mark
Date of experience: 18 August 2024
Really happy with goldsmiths bought a bracelet for my mum on Friday and was delivered Saturday afternoon. Excellent quality ,she's loves the bracelet for her birthday. Also was on the sale so grabbed a bargain on my part. Thankyou will buy again.
Date of experience: 18 August 2024
I was very happy with the service I received at your Exeter Branch. Staff were so helpful and friendly. I will be recommending my family and friends to visit your Branch. Such lovely jewellery and can't thank staff there enough in helping me purchase my beautiful Eternity Ring.
Date of experience: 17 August 2024
Visited Merry Hill Branch of Goldsmith’s on 15th August 2024 to purchase 9ct Gold Pearl earrings. The sales assistant was very polite and helpful. The earrings were not in store and so she placed the order for us and confirmed the earrings would be delivered to my home the next day.
DPD delivered on time as promised. The only problem we had was slight damage to the lid to of the presentation box.
I went back to the store and explained that the earrings were for a present and the Gentleman who attended to us was very helpful, he said that he would get the box replaced and gift wrapped. We were also offered a drink whilst waiting. In all our experience with the store was first class and we would not hesitate visiting this store in the future.
Date of experience: 16 August 2024
Ethan at Goldsmiths in Meadowhall, Sheffield made our experience in choosing a new Wedding Ring truly amazing, wonderful and memorable.
On ordering a replacement Wedding Ring which was chosen and ordered to the correct size was in store and ready within a week of placing my order...
And it was in store ready for collection on our Wedding Anniversary 15th August 2024..
Ethan - thank you, you're an amazing young Gent, you are a natural people person.
Kindest regards
Lisa & Daren Gray
Date of experience: 15 August 2024
Well the service given to me was amazing didn't expect it do be delivered so quick. But truth be told I haven't opened the package because I bought the gold necklace for my wife and her birthday is 27th of August. So hopefully wen it's opened on her birthday then can now say goldsmith are the best. So for now it's pending
Date of experience: 18 August 2024
I went into the store at 6pm to view and order an item. Whilst it was not in stock, the gentleman serving me, said it could be delivered directly to my house the next day, and if need be it could be changed if the look of it was not right. At ~2pm the next day the delivery was made in non-obvious packaging (it was a gift) and the internal packaging was very robust and nicely presented - very happy with the service and would use again.
Date of experience: 15 August 2024
Bought a pair of wedding rings, which were put on order.....5 weeks later my ring turns up 2 sizes too small. I had already travelled to Westfield twice to the store which is 50 miles away from my address. Wasn't expecting I would have to make a third trip and have to drive and pay parking fees again. Lady second time was a bit rude to be honest. Took her ages to offer me a drink, after a hint. To be honest if you are paying alot of money for gold, they should treat you respectfully or at least offer to may your travel expense. I wouldn't consider Goldsmiths again. Beaverbrook was far superior with customer service for the engagement ring.
Date of experience: 17 August 2024
Wife was looking for a replacement of her wedding band that was becoming worse for wear after 30 years & was delighted that the wedding band she had been looking for was reduced in the sale with her size available. Had to wait 7 days for it ( although we were advised on this) but the anticipation & excitement of receiving this was well worth it. It was beautiful & a perfect fit. We no longer have Goldsmiths in Aberdeen after many shops closed down after Covid, but are delighted that we were able to order this online with ease
Date of experience: 07 August 2024
Reply from Goldsmiths
Hi Neil,
Thank you for the 5* Review.
We are pleased to hear that your wife found a beautiful ring that was a perfect fit to replace her wedding band after wearing this for 30 years. It is also great to hear that you found the ordering process easy online.
Best Wishes
Kim
Hi Goldsmiths Team, Thanks for sending me the watch that I ordered on line. It's everything that I was looking for, I've been wanting to buy a Tag for many years, and I feel really good wearing this one.
The thing that made this a good customer experience was that the watch was a good price, I received it in a reasonable amount of time, and it was all packaged nicely, with attention to detail.
A couple of questions that have crossed my mind since getting it:
The watch was advertised as second hand, and was priced accordingly, yet it looks like it's never been worn, and is in mint condition.
Secondly, I'm wearing it all the time and am monitoring it compared to a radio controlled clock, and it gains half a second every hour. Could you please recommend the best course of action to have it adjusted to be accurate. Also, what is the realistic level of accuracy for an automatic watch.
Best Regards
Glen.
Date of experience: 16 August 2024
Amazing delivery service, very efficient. Very pleased with the gift wrapping on my granddaughter's Birthday Present. Not yet opened as the birthday is at the end of the month. I'm so pleased with everything. Great company to purchase any gift. Thank you 😊
Date of experience: 17 August 2024
Went to purchase an eternity ring. We were shown a lovely variety of rings, jeweller listened to my preferences and was really helpful with in making recommendations.
Beautiful ring duly purchased, very happy 😊
Date of experience: 06 August 2024
Friendly staff in the goldsmiths shop Llandudno , had to wait 4 weeks for rings to be made , rings arrived great items and delivery service dpd great
Date of experience: 17 August 2024
Unfortunately the ring I ordered online and received after 4 weeks of waiting is defective, 1 side of the bezel has not been smoothed and is still rough, and the ring has a wider width on one side that then the other, which is strange. I'll be going into the store to return it so they can see what the issue is and sort it.
Date of experience: 16 August 2024
Purchased a wedding band online from Goldsmiths. 4 week delivery but well communicated. It didn't fit so I rreturnedit to the store. Very good service instore, and very knowledgeable. Reordered the correct size and it arrived within 72 hours. Very nicely packaged too.
Date of experience: 15 August 2024
Reply from Goldsmiths
Hi Darren,
Thank you for leaving us a 5* review.
We are pleased you had an excellent service and support, and we would like to thank you for your purchase.
Best Wishes
Kim
Wanted a nice pair of gold earrings, saw these on your website really liked them,so decided to get them for my birthday.
Date of experience: 18 August 2024
This company goldsmiths is a well known company and I knew I would find a lovely watch for my husband’s 60th birthday and I did
Date of experience: 18 August 2024
Where do I begin, I ordered on line a pre owned watch to pick up in store,
When I went to pick it up it was beyond all expectations, it was like new, serviced, polished and a 2 year guarantee, together with a free watch winder,
I was helped by Anthony who went beyond the call of duty,
My watch compared to many sold by Goldsmiths was of a lower price than many they have, but I was still dealt with as if I had spent multi thousands,
The Winder didn't turn up with watch, no problem Anthony sourced one which I now have,
All I can say is I searched for the best deal, and yes you can get some cheaper but when you take the overall package Goldsmiths have a much better package,
In short I'm Extremely Happy
Date of experience: 03 August 2024
Reply from Goldsmiths
Hi Geoff,
Congratulations on the purchase of your new timepiece.
Thank you so much for taking the time to write a 5* review on the attentive and professional service you received from Anthony at our Goldsmiths Newcastle showroom. I will be sure to pass your feedback on and we look forward to welcoming you back soon.
Best Wishes
Kim
The service was second to none, Fantastic!
Ordered the watch on Tuesday around 10:00 and it arrived 14:00 the next day, the watch was well packaged and in pristine condition with all the protective wrapping.
Thank you
Date of experience: 14 August 2024
Reply from Goldsmiths
Hi Dean,
Thank you for taking the time to leave a wonderful review.
I am pleased to hear that you are happy with the speed of the delivery thank you for your purchase.
Best Wishes
Kim
