Item: Guru
Rating: 10
Author: Modesto Ruiz

Overall Satisfaction with Guru

Use Cases and Deployment Scope

We use Guru to provide knowledge cards to our employees to help answer any questions they may have, this has become a vital part of our daily routines as it quickly helps answer any questions which our members might have regarding how to use certain benefits based on our partners and the policies and procedures. Being part of the QA department Guru has been very helpful since it helps provide organized information which i may require when doing an audit, since we have hundreds of different brands our policies change between partners and Guru is very helpful in this case.

Pros and Cons

Pros

It keeps the catalogs organized which makes the cards easily accessible.
You can customize the Guru cards to your liking.
You are able to edit existing cards and modify them keeping them up to date with all the relevant information.

Cons

It would be helpful if you could populate multiple Guru cards at once instead of having to open up multiple tabs or close one Guru card to open another.
The integration of audio or videos onto Guru cards would be helpful.

Return on Investment

Our efficiency has definitely increased since we started using Guru, instead of wasting time searching for the information on our previous platform, with Guru the information is easily accessible giving us more time to complete other tasks.

Alternatives Considered

Microsoft SharePoint

I have always liked SharePoint because it's something I have always used and grown to like but Guru just simplifies and organizes all the information on easy-to-read cards. It's not as complicated or clustered as SharePoint and is very user-friendly, it definitely stacks up well against other platforms I have used in the past because of how easy to use it is, its efficiency, and compatibility with other software.

Key Insights

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Other Software Used

Microsoft Teams, Microsoft Power BI, Microsoft SharePoint

Likelihood to Recommend

With the ability to send Guru cards via Teams it has become very helpful especially where a co-worker is asking you for assistance you can send them a Guru card with all necessary information instead of just sending an URL link. It has been very convenient for me, especially since we just launched a new product, I can just send specific Guru cards on our Teams chat and everyone on the group can stay up to date with any changes we have made, and with the alerts option that's available, whenever a change is make to the information on one of the cards all of my collogues will be notified keeping them up to date on any changes that may occur.

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Guru Review