Your One-Stop Support Hub
July 02, 2024
Your One-Stop Support Hub
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Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
Guru is our central hub for all support resources, including clear instructions and FAQs. We utilize Guru as our one-stop shop for helpful support articles and step-by-step guides.
Pros
- It gives accurate information on problems, instructions, or questions that has been answered before.
- It helps improve customer support accuracy.
- It provides convenience in looking for answers/instructions, since it gives all necessary documents related to what you are searching.
Cons
- It would be good if Guru has a reminder/notification to update a published articles specially if it has been awhile from when it was created.
- A set reminder option would be good to have as well when publishing.
- Guru can sometimes give incorrect files and can still improve in its keyword/search bar AI.
- Reduced AHT by upto 50%
- Improves customer satisfaction on cases relating to general questions.
- Improved accuracy in giving information by up to 80%
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
Yes
Did implementation of Guru go as expected?
Yes
Would you buy Guru again?
Yes
Comments
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