Unit 53C Liverpool One, 67 South John Street, L1 8BU Liverpool, Liverpool One, GB
35 total
I have been looking for a nice watch in Ernest Jones at Liverpool ONE.
picked the one I wanted and Owen, the assistant salesman in there sorted everything out. Professional, knowledgeable and made the sale smooth and painless.
Thanks a million.
Date of experience: 11 August 2024
Bought my second Casio watch of these guys yesterday and can only give the highest praise. Professional, friendly, fantastic. For the second time Kai went out of his way to get a specific watch in for me. Thank you so much
Date of experience: 01 December 2023
Reply from Ernest Jones - Liverpool
Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
Went into Ernest Jones Liverpool today to get a watch repaired. Turned out it only needed a pin! A lovely gentleman Ralph got the pin and fixed the watch there and then. The service there and the staff are outstanding!
Date of experience: 28 June 2023
Reply from Ernest Jones - Liverpool
Hi Website, we love hearing from our customers and are so happy you enjoyed your experience at Ernest Jones! We appreciate you taking the time to leave such a brilliant review. Kind regards Elaine
Very quick and easy to order made up with delivery time beautiful engagement ring for great value
Date of experience: 16 August 2023
Reply from Ernest Jones - Liverpool
thanks for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
Max, the watch specialist was very helpful and knowledgeable, appreciate his service thankyou.
Date of experience: 09 May 2023
Reply from Ernest Jones - Liverpool
Hi Julie, thanks for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Elaine
Diamond neckace cost over £1000 but sharp edges at clasp !- not sure how this passed QC. Wanted to get chain shortened and was told in the purchase shop initially £100 plus 2 weeks wait,when queried was told £57 even though assistant said it should be approx £35.Decided to go elsewhere and they deburred the clasp and shortened it in one hour for £20.
Necklace is pretty but quality and service leaves a lot tobe desired.
Date of experience: 18 May 2021
My husband and I went shopping for a new engagement ring and a watch for my husband. We were served by a lovely gent in your Liverpool store who gave us full attention, listening to what we where looking for. We chose the watch, then it was ring time. He brought lots of rings of styles I was asking for as well as alternatives. We eventually chose the ring AND a new wedding ring to match it. We are extremely pleased with our purchases. I can’t wait for our 30th anniversary on 6th July to start wearing them and show them off
Date of experience: 23 June 2021
I've now bought 3 watches from Ernest Jones and each time the customer service has been top class. Each time I've needed a strap adjustment and each time it was carried out perfectly without charge in store. Each staff member I've dealt with has been a credit to the company.
Date of experience: 29 June 2021
I visited the Liverpool One branch with my father looking for my 40th birthday gift. The staff were patient, helpful and friendly and couldn’t do enough for us including polishing my wedding rings.
Excellent customer service! Thank you ladies.
Date of experience: 03 June 2021
Fantastic service from Ralph the store manager and the rest of the team, Ernest Jones has that family tradition that some of today's jewelers don't have. They went beyond to present my beautiful watch . Thanks again for your help.
Date of experience: 13 May 2021
Absolutely brilliant, was thrilled to receive my jewellery back after they had been recoated. One of my rings were 17 years old and looked brand new when I received them back. Would highly recommend Ernest Jones.
Date of experience: 11 May 2021
Bought an engagement ring with the expert guidance of Sharna in the Liverpool One Store. Sharna talked me through all the options and was super patient and personalised. I will be shopping here long term!
Date of experience: 18 June 2021
Always had good service from Ernest Jones. Customer since Zales days!! Went to the store in Liverpool one, great choice, lovely staff.
Date of experience: 24 June 2021
The manager of the store (forgive me I'm awful with names) and the store assistants were fantastic, extremely polite and helpful.
Date of experience: 11 June 2021
Lovely lady served me, nothing was too much trouble and I left feeling really happy both with my purchase and the service I received.
Date of experience: 13 May 2021
Excellent customer service, friendly, efficient, resize of ring was a 2 day turnaround. Excellent and a very happy wife
Date of experience: 11 May 2021
Loverly staff so help full. Also sold me a guarantee if I should snap my chain accidently .excellent service x
Date of experience: 02 July 2021
Can’t say anything but amazing I have already filled in the survey but so helpful and made us feel comfortable
Date of experience: 11 June 2021
Great service. The lady who served me in the store in L1 was very helpful would definitely shop there again
Date of experience: 03 June 2021
Great service from Ernest Jones. Good selection of rings and jewellery. Customer focused and helpful.
Date of experience: 24 June 2021
