Goldsmiths Reviews

24,577  •  Excellent
TrustScore 4.5 out of 5

4.6

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www.goldsmiths.co.uk

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Reviews4.6

24,577 total

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Rated 1 out of 5 stars

No quality check.

Ordered online a £2500 watch delivered a day late. Had not been checked before dispatch. The clasp was faulty and wouldn't stay closed and the leather strap was badly scratched on underside. Had to drive 30 mile round trip to return to store. Not happy. A shame as always in the past Had a faultless service with goldsmiths. Will buy in store in future.

Date of experience: 11 August 2024

Reply from Goldsmiths

Hi Roberto,

Thank you for taking the time to write a review.

We are sorry to hear that you have had a bad experience and would like to apologise for the journey you have had. If you are open to discuss this further, we would like to hear more. This will give us an insight into how we can improve your experience. Please do email us with more information using the email address [email protected]

Best wishes,
Lubel

Rated 5 out of 5 stars

Good experience at Derby Goldsmiths

Raj at Derby was friendly and knowledgeable throughout. She took me through every step. The watch arrived on the agreed date, which Raj adjusted for a perfect fit.

Date of experience: 12 August 2024

Reply from Goldsmiths

Hi Steve,

Thank you for leaving a 5* review.
It is wonderful to hear that you found Raj friendly and knowledgeable. I will be sure to pass your feedback on and we look forward to welcoming you back soon.

Best wishes,
Lubel

Rated 5 out of 5 stars

Excellent products and brilliant client…

Excellent products and brilliant client service. Especially like the ability to communicate with customer service over WhatsApp.
Return service is easy and delivery is super quick next day on most products

Date of experience: 13 August 2024

Reply from Goldsmiths

Hi Chris,
Thank you for your 5* review.
I am so pleased to hear that our colleagues were able to help you with your return and the process was easy. We look forward to welcoming you back soon.
Best Wishes
Kim

Rated 5 out of 5 stars

Staff's are excellent and very helpful

Staff's are excellent and very helpful. They are very friendly and welcoming people very well. I am very happy with my all over experience.

Date of experience: 10 August 2024

Reply from Goldsmiths

Hi Paromita,

Thank you for leaving a 5* review.
It is fantastic to hear that you found our showroom colleagues very helpful, friendly and welcoming. We are pleased to hear that you are happy with your experience.

Best wishes,
Lubel

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish
Easy to order and quick delivery (on a Sunday too)
Would totally recommend using them
Thank you

Date of experience: 12 August 2024

Reply from Goldsmiths

Hi MD,

Thank you for leaving a 5* review.
We are pleased to hear that you received a great service from start to finish and you found it easy to order from our website. Thank you for your recommendation and we look forward to welcoming you back soon.

Best wishes,
Lubel

Rated 5 out of 5 stars

I was treated with care and curtsey

I was treated with care and curtsey. Offered a drink of my choosing. When I made my request the staff were very knowledgeble and acted promptly. I ordered what I needed on next day delivery and it arrived on time pick up was all very easy. Would highly recommend this company.

Date of experience: 09 August 2024

Reply from Goldsmiths

Hi Jacqueline,

Thank you for leaving a 5* review.
We are pleased to hear that our showroom colleagues provided you with professional and attentive service. Thank you for your recommendation and we look forward to welcoming you back soon.

Best wishes,
Lubel

Rated 5 out of 5 stars

Tag heur watch

Very pleased with my purchase speedy delivery five stars out of five

Date of experience: 17 August 2024

Rated 5 out of 5 stars

I purchased a watch on online wednesday…

I purchased a watch on online wednesday and was delivered the following day by DPD. That’s excellent service . The watch is really lovely . Happy Customer

Date of experience: 09 August 2024

Reply from Goldsmiths

Hi Janine,

Thank you for leaving a 5* review.
We are pleased to hear that you are happy with your new timepiece and it arrived promptly. Thank you for your purchase.

Best wishes,
Lubel

Rated 5 out of 5 stars

Very attentive staff

Very attentive staff, couldn’t do enough to help me with my purchases

Date of experience: 15 August 2024

Reply from Goldsmiths

Hi Marika,
Thank you for leaving us a 5* review.
We are pleased you had an excellent service and support, and we would like to thank you for your purchase.
Best Wishes
Kim

Rated 5 out of 5 stars

Lovely item

Lovely item, very well packed and in a lovely box. Very promptly despatched and received very quickly. Perfect!

Date of experience: 17 August 2024

Rated 4 out of 5 stars

Helpful and friendly staff from the…

Helpful and friendly staff from the moment I walked into the store.
Excellent service!

Date of experience: 15 August 2024

Reply from Goldsmiths

Hi Tyrone,
Thank you for the review.
We are pleased to hear that you found the staff to be helpful and friendly, if you are open to sharing how we could improve your review from 4* to 5* please do contact us using the email address [email protected]
Best Wishes
Kim

Rated 4 out of 5 stars

Rectified the issue

After a terrible experience with being sent out a watch that had been previously worn by goldsmiths they rectified the issue and replaced it with what I should have received in the first place a brand new watch so well done and I’m now a happy customer.

Date of experience: 16 August 2024

Rated 5 out of 5 stars

Amazing service

Amazing service. My watch box came slightly damaged, 1 phone call and the next morning I had a replacement. Fantastic

Date of experience: 08 August 2024

Reply from Goldsmiths

Hi David,

Thank you for leaving a 5* review.
We are pleased to hear that you received an amazing service.

Best wishes,
Lubel