Amazing service!
Amazing service!! Ordered a gift for my daughter at 10pm and it arrived the next day!! Slightly cheaper than anywhere else
Date of experience: 17 August 2024
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Reviews4.6
24,586 total
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Customer service of the highest…
Customer service of the highest standard. I have not experienced anything like it for some years. Marco & Maryam were fantastic.
Date of experience: 15 August 2024
Reply from Goldsmiths
Hi Tom,
Thank you so much for taking the time to write a 5* review on the service you received from Marco & Maryam. I will be sure to pass your feedback on and we look forward to welcoming you back soon.
Best Wishes
Kim
Garmin Watch
Easy to order and item exactly as described, quick delivery would use again
Date of experience: 18 August 2024
Visited tje store in Nottingham Vic…
Visited tje store in Nottingham Vic centre. Dana was incredibly helpful. I needed to check other options but ordered the first ring I looked at with her.
I ordered on line due to other demands but would love Dana to receive commission for her service.
Date of experience: 10 August 2024
Reply from Goldsmiths
Hi Marlene,
Thank you for leaving a 5* review.
We are delighted to hear that Dana was incredibly helpful. I will be sure to pass your feedback on. Thank you for your purchase.
Best wishes,
Lubel
Top rated seller.
After plenty of research I decided to go with Goldsmiths for my Omega Seamaster 300m watch. It arrived 3 days later, very professionally packed and presented with a free watch winder. My criteria was fully satisfied with all my box’s ticked. Highly recommended.
Date of experience: 05 August 2024
Reply from Goldsmiths
Hi Eric,
Thank you for leaving a 5* review.
It is wonderful to hear that you had a pleasant experience, your transaction went smoothly and you are happy with your purchase.
Best wishes,
Lubel
Jason, Goldsmiths in Wigan
Jason, at the Wigan branch took his time and made us very welcome. I know it is his job, but he was far better than most we have had dealings with in the past.
Date of experience: 17 August 2024
Bought a Gucci ring for my wife our…
Bought a Gucci ring for my wife our 40th anniversary it arrived in a green cardboard box not what I expected and I phoned the shop in the Trafford Centre 6 times and have not received the correct velvet box I will never spend my money in this store again
Date of experience: 13 August 2024
Fantastic service shipped within hours…
Fantastic service shipped within hours of ordering. Arrived next day . Free delivery.
Beautiful bracelet great quality great price can’t fault Goldsmiths thank you
Date of experience: 11 August 2024
Reply from Goldsmiths
Hi Gary,
Thank you for leaving a 5* review.
It is wonderful to hear that you received a fantastic service. We are glad that you are happy with the quality of your bracelet and your purchase arrived the next day.
Best wishes,
Lubel
Was a nice necklace a lot smaller than…
Was a nice necklace a lot smaller than the photos of on the model but it’s for a gift so I will keep it
Date of experience: 16 August 2024
My order was received by free next day…
My order was received by free next day delivery by DPD. Quick service quality product
Date of experience: 15 August 2024
Reply from Goldsmiths
Hi SM,
Thank you for taking the time to leave a wonderful review.
I am pleased to hear that you are happy with the speed of the delivery thank you for your purchase.
Best Wishes
Kim
Bought a watch from Goldsmiths in…
Bought a watch from Goldsmiths in Westfield White City. Received great service from Salvatore. Very knowledgeable and friendly.
Date of experience: 13 August 2024
Reply from Goldsmiths
Hi NC,
Thank you for leaving a 5* review.
We are glad to hear that you received great service from Salvatore, and you found him very knowledgeable and friendly. I will be sure to pass your feedback on.
Best wishes,
Lubel
The salesman (Liam) was very helpful…
The salesman (Liam) was very helpful and professional, quickly found the earings l wanted and ordered them online. The earings arrived the next day. Very pleased with my earings.
Date of experience: 09 August 2024
Reply from Goldsmiths
Hi Miss Page.
Thank you for leaving a 5* review.
It is wonderful to hear that you found Liam very helpful and professional. I will be sure to pass on your feedback.
Best wishes,
Lubel
Just wanted to thank Kim who served me…
Just wanted to thank Kim who served me today from the Portsmouth branch. She was very helpful in determining my ring size without any obligation. It was much appreciated.
Kim.
Date of experience: 09 August 2024
Reply from Goldsmiths
Hi Kim,
Thank you for leaving a 5* review.
We are delighted to hear that received professional and attentive service from Kim. I will be sure it pass your feedback on.
Best wishes,
Lubel
When I placed my order i was informed…
When I placed my order i was informed it was in stock. This, as it transpires, was clearly not the case, my order had to be sourced and then go through quality control which meant that it was two weeks late and the surprise that I had planned as my wife's wedding anniversary present was not not to be. Despite numerous phone calls and chats with your virtual assistant, which I had to instigate, and in which promises were made nothing was forthcoming until well after my anniversary. Please if there is a problem, be honest about it and keep the customer informed. I have written to your Management team but again no response - Not a good way to run a business.
Date of experience: 10 August 2024
Reply from Goldsmiths
Hi David,
Thank you for taking the time to write a review.
We are sorry to hear that you have had a bad experience and would like to apologise for the journey you have had. If you are open to discuss this further, we would like to hear more. This will give us an insight into how we can improve your experience. Please do email us with more information using the email address [email protected]
Best wishes,
Lubel
Goldsmiths Braehead
Staff at Goldsmiths in Braehead were so helpful and professional when dealing with us. Would definitely go back again
Date of experience: 08 August 2024
Reply from Goldsmiths
Hi Ian,
Thank you for leaving a 5* review.
We are delighted to hear that you found our Braehead colleagues helpful and professional. I will be sure to pass on your feedback and we look forward to welcoming you back soon.
Best wishes,
Lubel
Ordered early in the afternoon and…
Ordered early in the afternoon and order was despatched and arrived the next day. I was kept informed of progress and the product was just what I wanted
Date of experience: 14 August 2024
Reply from Goldsmiths
Hi Mrs. N,
Thank you for leaving a 5* review.
We are delighted to hear that you received your purchase the next day and you were kept updated throughout.
Best wishes,
Lubel
Money refunded and then taken again without warning
Money for order with a long lead time was taken, refunded and taken again without warning.
After it was refunded I transferred it back to my savings account, so the second charge put me in my overdraft.
Date of experience: 14 August 2024
Reply from Goldsmiths
Hi Tom,
Thank you for taking the time to write a review.
We are sorry to hear that you have had a bad experience and would like to apologise for the journey you have had. If you are open to discuss this further, we would like to hear more. This will give us an insight into how we can improve your experience. Please do email us with more information using the email address [email protected]
Best wishes,
Lubel
This was an insurance claim for my…
This was an insurance claim for my wife's engagement and weddings rings, and at first we were directed to Goldsmiths Bradford branch. This did not go very well, and to be told it used to be an Ernest Jones really had no relevance to the poor service offered. Any way after speaking with the insurance company our details were passed onto Katie at the Goldsmiths White Rose branch. Now to say things changed would be an understatement, from the word go Katie was extremely efficient, polite and professional. On the day we visited the Store to try on some rings Katie was joined by another lovely lady by the name of Michelle. We were there for approximately 2 hours, nothing was too much trouble, getting ring after ring from the cabinets to look at, try on, discuss and more. We did not have to move from the table and chairs we were sat at, everything was brought to us. These lovely people treated us with the utmost respect and decorum but were also very human and caring. Katie explained how the rings could be made in the size we needed (this was not offered by Bradford) and after much deliberating the rings were chosen and ordered. Katie has kept us informed at every step of the way going that extra mile. So to Katie, Michelle and store Manager Chloe we both thank you from the bottom of our hearts for the wonderful service and care taken by you to make sure that we left happy. If I could give you 10 stars I would. One verry happy wife here now.
Date of experience: 10 August 2024
Reply from Goldsmiths
Hi Kendrick,
Thank you for leaving a 5* review on the outstanding service you received from Katie.
Katie is truly an asset to her showroom, and I am pleased to learn of the exceptional hospitality she gave you. It is fantastic to hear that she showcased efficiency, politeness, professionalism and the willingness to go the extra mile to help you.
I will pass your feedback on to her showroom and I am sure she will appreciate the recognition for her hard work.
We look forward to welcoming you back soon
Best wishes,
Lubel
The personal touch
I have had a lovely experience with Goldsmiths, having emailed their customer services I received personalised emails from Beatrice V, such a refreshing change from emails that almost seem written by AI.
Not to mention the jewellry that's just exquisite!
Date of experience: 10 August 2024
Reply from Goldsmiths
Hi Fiona,
Thank you for leaving 5* review.
We are delighted to hear that you had a lovely experience and you are happy with your new jewellery. Thank you for your purchase.
Best wishes,
Lubel
Extremely quick next day delivery
Extremely quick next day delivery. Very well packaged. No problems at all. I would definitely recommend
Date of experience: 13 August 2024
Reply from Goldsmiths
Hi,
Thank you for leaving a 5* review.
We are delighted to hear that your delivery was extremely quick and that you were happy with the presentation of your purchase on arrival. Thank you for your recommendation.
Best wishes,
Lubel