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Household Services: Department of Education - Republic of The Philippines
Household Services: Department of Education - Republic of The Philippines
TLE
Module 3
HOUSEHOLD SERVICES
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TLE
Week 6 – 8 : Lesson 3
Maintain Effective Relationship
with Clients/Customers
INTRODUCTION
Welcome to the module “Maintaining an Effective Relationship with Clients/
Customers”. In each learning outcomes of the module there are Pre-test, vocabulary
list, Information sheets, Activ
ity sheets and Self-check which will help you to gain knowledge and skills for a
lifelong learning in Household Services.
LEARNING OUTCOMES:
VOCABULARY LIST
2
Cleaning is the process of removing
unwanted substances, such as
dirt, infectious agents,
and other impurities, from an
object or environment
3
Protective most commonly refers to tools and
paraphernalia materials used in or necessary for
a particular activity.
4
Shopping may be a task for the domestic
worker. Duties could involve keeping
groceries stocked in the pantry and
buying household items. The
employer needs to give a
shopping budget and guidelines to
follow. Some domestic worker are
responsible for shopping for family
clothing and larger scales
household items and appliances
Uniform worn by members of an
organization while participating in
that organization's activity.
Pre – Test:
Let us determine how much you already know about the use
of cleaning tools and equipment. Take this test
WORD HUNT
5
A S S O C I A T I O O N U K
S E R R G N O T I K V B J L
E D S G E W O R R E R D S S
D W H A F E R F F E W W O R
U G E N M I W W Q S D O C N
C B N I N M E D S E R R S O
A J D Z E N M R E S T K F I
T K K A E M P L O Y M E N T
I U M T F M E E W R S R T C
O U T I Q I T I S S O S M E
N U W O S A S N A C O N T T
O J X N B T I W I I K D R O
O F F E G A W M E H G T E R
F S E V B N M O M T D W E P
E C R O F K R O W E T D W H
What’s New?
Discover
Read the information sheet 1.1 very well then find out how much you can
remember and how much you learned by doing self-check 1.1
The primary purpose of the household work profession is to enhance human well
being and help meet the basic human needs by performing a variety of household services
for an individual or a family. These household services may include cooking, doing laundry
and ironing, food shopping, gardening, taking care for children and/or elders, and other
household errands.
6
The purpose of the household work profession is rooted in a set of core values.
These core values, embraced by household workers throughout the profession’s history,
are the foundation of household work’s unique purpose and perspective:
• service
• dignity
• importance of human relationships
• integrity
• competence
Ethical Principles
The following broad ethical principles are based on household work’s core values
of service, dignity, importance of human relationships, integrity, and competence. These
principles set forth ideals to which all household workers should aspire.
Value: Service
Household workers elevate service to others above self interest. They draw on their
knowledge, values, and skills to help people in need of doing household services for them.
Value: Dignity
Household workers treat each person in a caring and respectful fashion, mindful of individual
differences and cultural and ethnic diversity. They seek to enhance customers’ capacity and
opportunity to address their own needs.
Value: Integrity
Household workers are continually aware of the profession’s mission, values, ethical
principles, and ethical standards and practice in a manner consistent with them. They act
honestly and responsibly and promote ethical practices on the part of the organizations with
which they are affiliated.
Value: Competence
Household workers continually strive to increase their professional knowledge and skills and
7
to apply them in practice. They should aspire to contribute to the knowledge base of the
profession.
Ethical Standards
The following ethical standards are relevant to the professional activities of all household
workers. These standards concern (1) household workers’ ethical responsibilities to clients,
(2) household workers’ ethical responsibilities to colleagues, and (3) household workers’
ethical responsibilities as professionals.
8
requests for sexual favors, and other verbal or physical conduct of a
sexual nature.
9
• Sexual Relationships. Household workers should avoid engaging in
sexual relationships with colleagues when there is potential for a conflict of
interest.
10
• Dishonesty, Fraud, and Deception. Household workers should not
participate in, or be associated with dishonesty, fraud, or deception.
Self-check 3.1
Refer to the Answer Key.
What is your score?
11
1. . Household workers should not ___________________________ clients.
Sexual harassment includes sexual advances, sexual solicitation, requests for
sexual favors, and other verbal or physical conduct of a sexual nature
.
8 . Household workers treat each person in a caring and respectful fashion, mindful of
individual differences and cultural and ethnic diversity. They seek to enhance
customers’ capacity and opportunity to address their own needs. This refers to
__________________.
9. Household workers are continually aware of the profession’s mission, values,
ethical principles, and ethical standards and practice in a manner consistent
with them. This refers to __________________.
What’s’ More
Enrichment Activity:
• https://www.youtube.com>watach
• https://www.alsco.com.au>Greenroom
• https://www.jodi365.com>singleout>groom
ing –personal-hygiene-tips
•
•
12
What have I learned?
Remembered
I. JUMBLED LETTERS
Directions: Arrange the jumbled letters that best defines and/or described the statement
in each number.
Directions: Identify the word being defined or described in each item. Choose your answer
from the list of words
hygiene
.
Personal Personal
grooming hygience
uniform paraphernalia
2. It is also called titivating and preening which is the art of cleaning, grooming,
and maintaining parts of the body.
4. This refers to the set of practices perceived by a community to be associated with the
preservation of health and healthy.
13
Activity Sheet 1.1
Directions: View a video from the internet or television (other sources, story
from a magazine) featuring a role of a household worker. Note the Ethical
principles observed. (As: HOUSEHOLD WORKERS’ ETHICAL RESPONSIBILITIES
TO CLIENTS, HOUSEHOLD WORKERS’ ETHICAL RESPONSIBILITIES TO
COLLEAGUES, and HOUSEHOLD WORKERS’ ETHICAL RESPONSIBILITIES AS
PROFESSIONALS).
14
What’s New?
Discover
Read the Information Sheet 1.2 very well then find out how much you can remember
and how much you learned by doing Self-check 1.2
The word protective paraphernalia most commonly refers to tools and materials
used in or necessary for a particular activity. Below are examples of worker’s protective
paraphernalia.
15
Hand towels – used for wiping and drying Long sleeves – used for covering the arms
wet hands to protect arms from heat, dust and insect
bites
Protective mask – used for protecting the Protective gown – used for protecting the
mouth and nose from inhaling dust and dress from dirt.
chemicals while working.
protective shoes – used for protecting the Hairnet – used to prevent the hair from
feet from any harm. falling while at work.
long pants – used for protecting the legs Glooves – used for protecting the hands
against dust, heat and insect bit. from cuts, burn and other related incident.
16
Self- Check 1.1
What’s More?
Enrichment Activity
HOUSEKEEPING CHECKLIST
Read the Information Sheet 1.3 very well then find out how much you can
remember and how much you learned by doing Self-check 1.3
17
Information Sheet 1.3
18
Good Grooming is structured to:
• understand the importance of creating a positive impression;
• behave appropriately at social and business functions;
• enhancing the Corporate and Social Image through dressing;
• understanding that basic grooming is all about cleanliness, tidiness and
hygiene;
• how to manage personal hygiene;
• understanding the importance of nonverbal communication through facial
expressions, posture and behavior; and
• understanding the uniqueness of cultures around the world and how to
apply the skills of cultural understanding to become more successful in the
global business environment.
19
life." It is also considered as the ability to reason and do the right thing at the
right time. Etiquette is the foundation of having social grace.
• Look the person you are speaking to straight in the eye. This gives the
person the impression that you are interested and very attentive.
• Avoid distraction which might result if you stare other things other than
the person you are speaking to.
• Think before, during and after you speak.
• Do not speak with your mouth full.
• Speak in a gentle and pleasing tone.
• Avoid the use of slang, swearing, or any other "bad" language.
• Do not interrupt people while they are talking.
• Refrain from sarcasm or double meanings in your conversation.
• Try to keep the main topic of the conversation away from yourself.
• Refrain from discussing people's private affairs or secrets.
• Try not to speak ill of others.
• Reserve a cheerful topic for conversation.
• Speak only about things you know.
• Make introductions to make new friends.
• Remember to respect others.
• Maintain a behavior that does not offend others.
• Look your best at all times according to the time place and occasion.
• Do not eat or drink in places not designated for such.
• Do not groom yourself in public.
• Maintain a proper decorum.
• Be courteous.
• Consider others.
• Be sure not to make noises that may bother others.
DO DON’T
Note:
Students must note the time, household tasks completed together with the steps taken and
21
paraphernalia used. An observant must fill up the Remarks column and fix his/her signature
on the column. (An observant maybe parents, sisters/brothers)
Find out by accomplishing the Scoring Rubric honestly and sincerely. Remember it is
your learning at state
(29 – 30) (27 – 28) (25 – 26) (23 – 24) (21 – 20)
Appropriate Appropriate Appropriate Never selects, No attempt
Use of tools selection, selection, selection, prepares and to use tools/
equipment preparation preparation preparation use equipment
and and use of and use of and use of appropriate
materials materials materials and materials and materials and
(30%) and tools/ tools/ tools/equipme tools/
equipment equipment nt some of equipment
all the time most of the the
time time
(29 – 30) (27 – 28) (25 – 26) (23 – 24) (21 – 20)
22
Pre – Test:
Let us determine how much you already know about the use
of cleaning tools and equipment. Take this test
MATCHING TYPE:
Directions: Match the meaning in Column A to the word in Column B. Write the letters in the blank:
COLUMN A CO0LUMN B
______ 1. Consistently exceeds job description expectations a. honest
_______2. This refers to the goal you want to achieve b. loyal
_______3. Perform his job’s duties with accuracy c. Responsible
_______4. This refers to the process in which the service is completed d. Industrious
_______5. Follows clientele’s rules, regulations, policies, procedures e.flexible
23
Lesson
DESIRABLE TRAITS OF A
2 HOUSEHOLD WORKER
What’s New?
Discover
24
DUTIES AND RESPONSIBILITIES OF A HOUSEHOLD WORKER
Specifically, the following are the duties and responsibilities of a household worker:
1. Cleaning
A domestic worker may also be assigned the care of children from infant
through adolescent. In this instance, experience with children is needed. Caring
for infants and toddlers places more demands on the worker. Some
responsibilities involved in the child's care are bathing, diapering, feeding,
supervising and entertaining.
An elderly member of the household may also need a domestic worker's care.
This work may involve bathing, companionship, and assistance with doctor visits.
3. Cooking
Some domestic workers prepare the family's meals. When this is the
case, it is good to know the family's preferences. A thorough cookbook offering
varied dishes will help the domestic worker prepare tasty meals for breakfast,
lunch and dinner. If the worker does not cook on weekends, she sometimes
prepares dishes ahead of time that family members can conveniently heat and
serve themselves.
25
4. Shopping
Shopping may be a task for the domestic worker. Duties could involve
keeping groceries stocked in the pantry and buying household items. The
employer needs to give a shopping budget and guidelines to follow. Some
domestic workers are responsible for shopping for family clothing and larger
scale household items and appliances.
5. Laundry
6. Childcare
If there are small infants and toddlers in the house, the housekeeper
may be responsible for caring for them. It is important that the housekeeper is
trained in first aid and CPR with smaller children and is very attentive. Older
children may be present in the home after school hours. The housekeeper
may have to pick the child up from school and transport him to after school
activities.
Aside from the specific tasks mention earlier, a household worker is expected to dispense
some of the following tasks as part of her/his duty and responsibility:
26
• Empty wastebaskets, empty and clean ashtrays, and transport other trash
and waste to disposal areas.
• Sort clothing and other articles, load washing machines, and iron and fold
dried items.
• Sort, count, and mark clean linens and store them in linen closets.
• Assign duties to other staff and give instructions regarding work methods
and routines.
27
• Run errands, such as taking laundry to the cleaners and buying
groceries.
• Plan menus and cook and serve meals and refreshments following
employer's instructions or own methods.
SERVICE PLAN
B. Objective
This refers to the goal you want to achieve. Objectives should be set
cooperatively by the student and the teacher. It should focus on the three
domains of learning: cognitive, psychomotor, and affective. It includes the
principles, skills, and values that should be learned as the service is
completed.
E. Procedure
This refers to the process in which the service is completed. A step-
by-step instruction is preferred.
28
Self- Check 2.1
Enrichment Activity
SERVICE PLAN
Directions: Make a Service Plan for household task
II. Objectives:
At the end of the activity, I should be able to:
• ______________________________________________
• ______________________________________________
• ______________________________________________
B. Tools:
1. ______________ 3. ____________
2. ______________ 4. ____________
C. Equipment:
1. ______________ 3. ____________
2. ______________ 4. ____________
V. Procedure:
A. Preliminary Activities
VI. Remarks:_____________________________________________
What’s the Score?
Progress Check
Find out by accomplishing the Scoring Rubric honestly and sincerely. Remember it is your
Learning at stake.