[Video transcript: Text-to-911 has arrived in Minnesota! People who are deaf, deafblind, hard of hearing, or those with speech impairments can now use the service as a first option in an emergency. If you can't call, let dispatchers know right away. Text should include: your exact address, your emergency, and simple sentences. Be ready to quickly answer questions. And remember, call if you can, text if you can't.]
Minnesotans who are deaf, deafblind or hard of hearing have often gone without a direct way to call 911 dispatchers if they experience an emergency. They were not without total access to contacting emergency services. For example, 911 call centers have TTYs. However, not many people use TTYs anymore. A TTY user might use a relay service with an operator to type and voice the communication. A videophone user might use Video Relay Services (VRS) with a professional sign language interpreter to sign and voice the communication. Or a person might use an amplified phone or a captioned phone to call for help. Or a person might ask a friend, family member, neighbor or even a stranger call for them. In an emergency, timing is critical. Community members needed the ability to text 911 for help for improved access to emergency services.
As of December 5, 2017, Text-to-911 has been deployed statewide in Minnesota! Text-to-911 is an alternative option to calling 911 in an emergency and should only be used when individuals are unable to make a voice call. Individuals who are deaf, deafblind, hard of hearing, or speech impaired may use Text-to-911 as a first contact option. Remember, "Call if you can, text if you can't."
It is a crime to text 911 with a false report. If you accidentally send a text to 911, send another text or place a call to let the dispatcher know that there is no emergency.
911 dispatchers will process texts with the same priority as voice calls. However, public safety response time may be lengthened due to the time it takes for a text message to be typed and transmitted between a dispatcher and a reporting party. There is no guarantee on the speed of delivery for texts to 911.
Visit the Minnesota Department of Public Safety's Text-to-911 website for additional information.
"My husband and I are both senior citizens. I have Deep Vein Thrombosis (DVT). It is wonderful to know that if we ever need urgent medical attention, we now have the option of using Text-to-911 to get help.” - Lea Bourassa
“When I am at home, I have a pull cord to use if I need emergency services. When texting on my iPhone 6s Plus, I have the background black and the letters white, then I enlarge the font as much as I can. I also insert magnifiers on my glasses, which helps me read my text. Text-to-911 when I am out would be the best way for me.” - Ridge Euler