0.75 carat platinum diamond eternity ring
Gorgeous sparkly diamond eternity ring. Sits discreetly under engagement ring. Good value for money.
Date of experience: 17 August 2024
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Reviews4.6
24,579 total
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I was made very welcome by each of the…
I was made very welcome by each of the staff & treated with respect. The gentleman, Mo, was very knowledgeable about the Tudor watch that I did purchase & as I was not able to actually get it on the day he did manage to have it delivered the following morning. The whole experience was pleasant & I was treated with the utmost respect.
Date of experience: 11 August 2024
Reply from Goldsmiths
Hi Roger,
Thank you for leaving a 5* review.
We are pleased to hear that our showroom colleagues made you feel welcome and treated you with the upmost respect. I will be sure to pass your feedback on and we look forward to welcoming you back soon.
Best wishes,
Lubel
A wonderful shopping experience
Attentive, professional, knowledgeable and always prepared to go that extra mile.
Warmly welcomed, acknowledged and dealt with quickly.
A beautiful building matched by the plush interior. Old traditions of service and great products will encourage my return.
Date of experience: 15 August 2024
Reply from Goldsmiths
Hi Michael,
Thank you so much for taking the time to write a 5* review on the attentive and professional service you received. If there is a staff member that you would like to recognise please feel free to contact us using the email address [email protected]
Best Wishes
Kim
Amazing service!
Amazing service!! Ordered a gift for my daughter at 10pm and it arrived the next day!! Slightly cheaper than anywhere else
Date of experience: 17 August 2024
Super quick delivery and the item came…
Super quick delivery and the item came extremely well packed and presented, very happy indeed.
Date of experience: 17 August 2024
Don't be afraid to ask questions and ask to try things on. Rings look surprisingly different in situ.
A welcoming shop, pleasant staff, painless order process and they even gave my wife some Prosecco for her birthday! Good range of rings too: we found exactly the one we wanted.
Date of experience: 10 August 2024
Reply from Goldsmiths
Hi Cliff,
Thank you for leaving a 5* review.
It is great to hear that you found our showroom colleagues pleasant and they made you feel welcome. We are also glad that you had a smooth transaction and found the exact ring you wanted!
Best wishes,
Lubel
Poor customer service process
Clasp on expensive bracelet wouldn’t work. Tried to call to speak to someone- told to go on live chat - no one available - directed to book a virtual appt - booked and joined at allocated time - no one turned up for 30 mins - option to have call back - after selecting saudcwas t available!
Date of experience: 13 August 2024
Reply from Goldsmiths
Hi Christine,
Thank you for your review.
Please accept my sincere apologies for the experience you have had with us, providing excellent service is something we strive to achieve, and we are unhappy to learn it has not been met on this occasion.
Please can you email us at [email protected] for us to investigate this further for you.
Best wishes,
Lubel
Excellent service Lisa was very…
Excellent service Lisa was very knowledgeable nothing was a bother ordered earrings which i had bought as a gift to be sent to the shop they arrived next day was informed by telephone went to collect. Also she sorted my insurance claim on my own earring which had been damaged went above & beyond to sort it for me, was very impressed with the outcome Thank you very GOLDSMITHS for outstanding customer service
Date of experience: 14 August 2024
Reply from Goldsmiths
Hi Susan,
Thank you so much for taking the time to write a 5* review on the attentive and professional service you received from Lisa. I will be sure to pass your feedback on.
Best Wishes
Kim
Customer service of the highest…
Customer service of the highest standard. I have not experienced anything like it for some years. Marco & Maryam were fantastic.
Date of experience: 15 August 2024
Reply from Goldsmiths
Hi Tom,
Thank you so much for taking the time to write a 5* review on the service you received from Marco & Maryam. I will be sure to pass your feedback on and we look forward to welcoming you back soon.
Best Wishes
Kim
Excellent service from Tracy and the…
Excellent service from Tracy and the young man who serviced us to collect our rings on tueday evening 14th august >> attention to detail and very professional. However you actual electronic purchasing system is far to complex and has took a week to show correctly on my account
Date of experience: 15 August 2024
Reply from Goldsmiths
Hi Janine,
Thank you so much for taking the time to write a 5* review on the attentive and professional service you received from Tracy and our colleague at our Meadowhall showroom. I will be sure to pass your feedback on and we look forward to welcoming you back soon.
Best Wishes
Kim
Excellent service, and gorgeous jewellery
Visited Goldsmiths in Norwich recently to arrange to have 2 rings resized. The Sales Assistant we saw was very knowledgeable, professional and friendly. I mentioned I could be possibly looking for a Ruby ring. She had a very good knowledge of her stock, as she showed me exactly the ring I was looking for, a gorgeous ruby/diamond ring. She was not all pushy and suggested we go away and have a think about it, an hour later we were back to order it. Subsequently it was delivered on Thursday and fits perfectly! Thank you Goldsmiths, as always excellent service! Would we recommend, absolutely!
Date of experience: 10 August 2024
Reply from Goldsmiths
Hi Helen,
Thank you for leaving a 5* review.
We are pleased to hear that you received excellent service. It is great to hear that our colleague that assisted you was very knowledgeable, professional and friendly. Thank you for your purchase and we look forward to welcoming you back soon.
Best wishes,
Lubel
A pleasure to do business with you.
Hello. I rarely complete online reviews but this is my pleasure to do so. Amazing turnaround from purchase to receipt - all within 24 hours! Fantastic service from both your sales lady & gentleman. It arrived in perfect condition. It is a 20th anniversary for my partner. I am absolutely delighted with the service from Goldsmith’. I’ll be visiting your Bluewater branch on 20th August to see if they sell a small box I can wrap it in. I am very excited to have made this purchase. Goldsmith was the first branch I researched online. I look forward to buying from you again. Thank you very much.
Peter Hastings.
Date of experience: 10 August 2024
Reply from Goldsmiths
Hi Peter,
Thank you for taking the time to leave us a 5* review.
We are delighted to hear that you received fantastic service from our online colleagues and that your transaction went smoothly. Thank you for your purchase and we look forward to welcoming you back soon.
Best wishes,
Lubel
Great shopping experience
The staff at Goldsmiths in the Trafford Centre were really helpful, courteous and attentive. It was a great experience shopping there. I was made to feel special and like a valued customer. Beautiful store too!
Date of experience: 12 August 2024
Reply from Goldsmiths
Hi Mrs. Young,
Thank you for leaving a 5* review.
We are delighted to hear that you had a great experience and found our colleagues really helpful, courteous and attentive. I will be sure to pass your feedback on and we look forward to welcoming you back soon.
Best wishes,
Lubel
3rd purchase from Goldsmiths
3rd purchase from Goldsmiths. Purchased on the Friday, late, for next day delivery. Ended up getting it a week later.
Date of experience: 17 August 2024
Exemplary Customer Service from the entire team, especially Mario. Thank you
After a poor experience in another well known jewellers, I ventured in to purchase a Gucci watch with Birthday money. It was a considered purchase and I knew exactly what I wanted. I was instantly made to feel very welcome, offered a drink by a lovely lady (I’m so sorry I have forgotten her name) and dealt with by a fantastic Manager called Mario. He spent almost 2 hours with me, making sure everything was correct and that I was completely happy. I’m so pleased I ended up purchasing from Goldsmith’s and the service I received was a huge contrast from the previous store I’d been into. I can’t rate their professionalism highly enough. As someone with a long history in Retail Management and Customer relations, I know how important it is to give praise where it’s due and this is well deserved. Fantastic, thank you
Date of experience: 09 August 2024
Reply from Goldsmiths
Hi Tanya,
Thank you for taking the time to leave us a 5* review.
It is wonderful to hear that Mario and his colleagues provided you with excellent service, I will be sure to pass on your feedback. We are delighted to hear that you are happy with the experience you had and we look forward to welcoming you soon.
Best wishes,
Lubel
Very welcoming staff with exemplary…
Very welcoming staff with exemplary brand & product knowledge. No pressure, informative data, guide to watch & strap options and cost. Made my purchase fully informed and bespoke to my requirements. An excellent customer service experience.
Date of experience: 15 August 2024
Reply from Goldsmiths
Hi Paul,
Thank you for contacting us.
It is great to hear that you had an excellent experience with the Showroom who were welcoming and offered their support.
We look forward to welcoming you back in the future.
Best Wishes
Kim
Swarovski earrings
The earrings I ordered on Friday afternoon arrived on Sunday lunchtime. I was given a delivery slot which was very accurate. The earrings are better than they looked on the website. I am delighted with them.
Date of experience: 12 August 2024
Reply from Goldsmiths
Hi Jane,
Thank you for leaving a 5* review.
It is great to hear that you are happy with your new Swarovski earrings and the speed of the delivery. Thank you for your purchase.
Best wishes,
Lubel
Very good store, highly recommended
Moksha, the Goldsmiths sales representative, was very knowledgeable and quickly directed me to the watch models from different manufacturers that fit what I told her I was looking for. She also told me how to request the COSC certificate for the watch that I ended up buying. Goldsmiths in Westfield London have a very rich watch collection to choose from.
Date of experience: 11 August 2024
Reply from Goldsmiths
Hi Andrei,
Thank you for leaving a 5* review.
We are glad to hear that Moksha gave you professional and attentive service. I will be sure to pass your feedback on and we look forward to welcoming you back soon.
Best wishes,
Lubel
Excellent service and quick delivery
Excellent service and quick delivery. Came the day after I ordered very impressed and the gift is beautiful.
Date of experience: 17 August 2024
Visited tje store in Nottingham Vic…
Visited tje store in Nottingham Vic centre. Dana was incredibly helpful. I needed to check other options but ordered the first ring I looked at with her.
I ordered on line due to other demands but would love Dana to receive commission for her service.
Date of experience: 10 August 2024
Reply from Goldsmiths
Hi Marlene,
Thank you for leaving a 5* review.
We are delighted to hear that Dana was incredibly helpful. I will be sure to pass your feedback on. Thank you for your purchase.
Best wishes,
Lubel