Man, I feel like a Guru!
Rating: 10 out of 10
July 12, 2024
Verified User
Vetted Review
Verified User
1 year of experience
Starting at $12 per month per user
View Pricing Overview
What is Guru?
Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and…
Learn from top reviewers
Great training support tool!
Rating: 8 out of 10
August 27, 2024Everything from training to processes and new systems. The team has full visibility of different areas of work. We are a 12-space coworking company, and the biggest challenge ...
Guru is a wise partner.
Rating: 9 out of 10
August 23, 2024Guru is used for our knowledge base, solving issues for our live cases, and helping the community update their sharing. I have to access it daily so I can check new procedures...
Very good product
Rating: 10 out of 10
August 20, 2024This products helps our business find solutions to problems that may come up and that you may not know about. It uses advanced AI to help with any issues we may encounter, and...
Verified user
Employee
1 year of experienceGuru feedback
Rating: 9 out of 10
August 20, 2024I work as Customer Experience at Spotify, so I help customers with payment problems and problems with the app. Guru serves as a database, helping me follow the correct flows a...
Pedro Henrique Camargo da Ponte
Advisor - Customer Service
Customer Experience
Concentrix
2 years of experienceVerified on LinkedIn
Guru changed the way our company handles knowledge bases!
Rating: 10 out of 10
August 16, 2024I am a tenured subject matter export at my organization, and a daily user of Guru for nearly 3 years. Guru helps our team identify and share knowledge seamlessly, and access t...
Peter J. Haight
Employee - Customer Service
Tier 2 Customer Care Agent
GotPhoto/FotoGraf.de
3 years of experienceGuru as a knowledge base
Rating: 10 out of 10
August 16, 2024This software serves as a knowledge base for our company, we pour our workflows into the different Guru cards they need to be to keep them, from there we can update when neede...
Amazing for Internal Knowledge Base
Rating: 9 out of 10
August 14, 2024We have a software with a lot of features. With that, comes a lot of use cases and configurations that we need to keep track of. Everyone had their own personal version of an ...
Verified user
Team Lead
2 years of experienceGuru is a super star
Rating: 9 out of 10
August 14, 2024- Easy to edit & create content -
- Easy to verify that information is accurate
- Easy to search (and find what you’re looking for!)
- Holds content owners accountable ...
Verified user
Manager
1 year of experienceGuru : Treasure of Knowledge
Rating: 10 out of 10
August 12, 2024I use Guru to find answers to the customer queries as Guru consist of each and every updates and new about the product in a simplistic way. In my opinion Guru card are helping...
CONVENIENT TO USE!!!
Rating: 10 out of 10
August 12, 2024Guru has the company's products and services topics that serve employees or customers, respectively. It makes my job more convenient as this tools was able to give a proper gu...
Useful tool for everyday work
Rating: 9 out of 10
August 12, 2024I use Guru in my day to day work, to assist me in finding relevant informatiom to each problem that might come up. Mainly, the use of Guru in my case is restricted to user bas...
Guru is the best data and information helper ever!
Rating: 10 out of 10
August 12, 2024I use Guru to work every day, I used to give support in customer service. We have many useful internal articles that help us to run the company and projects in a better way. G...
Danicelis Rosado
Employee - Customer Service
Customer service representative
Teleperformance
1 year of experienceGuru is AWESOME!
Rating: 10 out of 10
August 8, 2024I use Guru to search through our company's knowledge base so that I can assist our members as accurately as possible while remaining in compliance with our policy.
Verified user
Employee
3 years of experienceGuru number 1.
Rating: 10 out of 10
August 8, 2024Guru is basically our bread and butter. We use Guru everyday as our knowledge base and we are highly dependent on all it's contents. The best thing about Guru is how easy it i...
Verified user
Representative
1 year of experienceGuru <3
Rating: 10 out of 10
August 5, 2024We use it as a data base - basically everything is there. I personally never used Guru until a year ago and my life is definitely changed. I recommend it to all the companies ...
Verified user
Employee
1 year of experience
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Builder
$10*
Cloud
per month per user
Enterprise
Custom
Cloud
Entry-level set up fee?
- $5,000 one-time fee per installationOptional
For the latest information on pricing, visithttps://www.getguru.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $12 per month per user
Product Demos
Guru Product Tour
Navattic
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Guru?
Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.
Guru Features
- Supported: Announcements
- Supported: Slack integration
- Supported: Microsoft Teams integration
- Supported: Verification
- Supported: AI-powered Trending Topics for Slack
- Supported: HRIS integrations (50+)
- Supported: Analytics
- Supported: Org chart
- Supported: Generative AI: Answers
- Supported: Favorites
- Supported: Custom branding
- Supported: SSO/SCIM
- Supported: Generative AI: Assist
- Supported: Employee Profiles
Guru Screenshots
Guru Integrations
Guru Competitors
Guru Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Guru starts at $12.
Reviewers rate Availability and Vendor pre-sale highest, with a score of 9.1.
The most common users of Guru are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(443)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Efficient Search Functionality: Users have praised Guru for its highly efficient search feature, which enables quick access to necessary information. The robust search capabilities save time and streamline knowledge retrieval within the platform.
Collaborative Nature: Reviewers appreciate the collaborative aspect of Guru, where multiple team members can contribute and verify cards, enhancing the accuracy and relevance of shared information. This teamwork fosters a culture of knowledge sharing and continuous improvement.
Customizable Content Organization: Users value Guru's ability to customize and structure content through tags and boards, highlighting it as a valuable asset for easy data organization. By tailoring their information architecture, users can optimize their workflows and enhance productivity effectively.
Limited Formatting Options: Users have expressed dissatisfaction with Guru's formatting and editing tools, desiring more advanced features like fonts, colors, and highlights. Some users have found the current options lacking in comparison to other platforms.
Need for Enhanced Integration: Many users have called for more integrations with various tools to improve automation capabilities, suggesting connections with platforms such as SFDC and ChurnZero. The lack of seamless integration has been a common point of frustration among reviewers.
Challenges in Search Functionality: Reviewers have highlighted difficulties in searching for articles due to imprecise text search bars, recommending enhancements like advanced search filters and improved search precision. Some users have felt hindered by the limitations of Guru's search functionality.
Reviews
(1-25 of 29)Companies can't remove reviews or game the system. Here's why
From a technical knowledge to company source of truth
Rating: 10 out of 10
June 23, 2024
Verified User
Vetted Review
Verified User
2 years of experience
Most user friendly app ever !
Rating: 10 out of 10
May 02, 2024
WR
Vetted Review
Verified User
1 year of experience
Guru Satisfaction
Rating: 10 out of 10
October 05, 2023
RR
Vetted Review
Verified User
1 year of experience
GURU is helpful
Rating: 10 out of 10
October 04, 2023
vr
Vetted Review
Verified User
1 year of experience
Better than google search
Rating: 9 out of 10
September 29, 2023
Verified User
Vetted Review
Verified User
1 year of experience
Guru delivers Knowledge well.
Rating: 9 out of 10
September 29, 2023
Verified User
Vetted Review
Verified User
2 years of experience
Great tool for any company to have!
Rating: 9 out of 10
September 26, 2023
HS
Vetted Review
Verified User
1 year of experience
Sr. Director, Customer Support
Rating: 9 out of 10
September 25, 2023
Verified User
Vetted Review
Verified User
2 years of experience
Great answer to getting information quickly
Rating: 10 out of 10
June 21, 2021
JW
Vetted Review
Verified User
2 years of experience
Guru gives you time back in you day and makes everyone in the org happy!
Rating: 10 out of 10
March 05, 2020
Verified User
Vetted Review
Verified User
3 years of experience
Fast way to find information and boost your knowledge
Rating: 9 out of 10
January 31, 2020
CP
Vetted Review
Verified User
1 year of experience
Health & Wellness Company Honors Their "Guru"
Rating: 8 out of 10
December 19, 2019
CN
Vetted Review
Verified User
1 year of experience
Decent for small companies, but some might find it lacking
Rating: 4 out of 10
November 07, 2019
ME
Vetted Review
Verified User
1 year of experience
Guru Review
Rating: 7 out of 10
November 07, 2019
CT
Vetted Review
Verified User
2 years of experience
Scaling the hivemind across continents and timezones
Rating: 9 out of 10
November 07, 2019
SA
Vetted Review
Verified User
2 years of experience
Simple and Complete
Rating: 9 out of 10
November 05, 2019
TV
Vetted Review
Verified User
3 years of experience
Former Guru User
Rating: 7 out of 10
November 05, 2019
KW
Vetted Review
Verified User
2 years of experience
Simple and convenient
Rating: 10 out of 10
October 30, 2019
EH
Vetted Review
Verified User
2 years of experience
Guru Review
Rating: 10 out of 10
October 30, 2019
Verified User
Vetted Review
Verified User
3 years of experience
Every team needs a Guru!
Rating: 10 out of 10
October 30, 2019
TP
Vetted Review
Verified User
1 year of experience
Guru is a game-changer for productivity
Rating: 10 out of 10
October 30, 2019
BE
Vetted Review
Verified User
2 years of experience
Guru Review for Sales Org
Rating: 8 out of 10
October 29, 2019
Verified User
Vetted Review
Verified User
3 years of experience
Review of Guru
Rating: 5 out of 10
October 29, 2019
Verified User
Vetted Review
Verified User
2 years of experience
Essential Sales Enablement Tool for Quickly Finding the Right Content
Rating: 9 out of 10
October 29, 2019
Verified User
Vetted Review
Verified User
4 years of experience