Man, I feel like a Guru!
- Guru is easy to use and user-friendly.
- Guru makes finding information quick and easy.
- Guru's AI features keep getting better!
- Guru's Chrome and Slack integrations make it easy to access and create knowledge without leaving your workflow.
- Verification by a specific person on a specific date.
- Chrome and Slack integrations.
- A smart searching algorithm for finding information.
- Guru has increased my team's ability to quickly and accurately answer questions, increasing efficiency by 40%.
- Guru has decreased new hires' ramp-up time to productivity.
- Guru has given us a centralized location to create and access knowledge so that policies are consistently communicated and enforced.
- Organization and documentation of knowledge
- Enabling support teams to rapidly reference accurate information
- Centralizing information and eliminating knowledge silos
- Creating flow charts utilizing dropdowns for scripting around specific scenarios
- Creating "example of" cards to easily reference sets of clients with something specific in common
- Employee onboarding
- Ease of Use
- Implemented in-house
- Resistance to using the system
- Resistance to participating in keeping information up to date
- Online Training
- Browser extension
- Creating, editing, and verifying content
- Organizing content
- Searching for content
- None
- Google Chrome
- Slack
- Plan to integrate with our company's proprietary AI database search functionality
- Increased functionality
- Better data and reporting for accountability
- More integration options
- Ability to use the AI functions
- Ability to use the reporting functions