Guru

Our company uses Guru for internal-facing knowledge. It's very helpful to use when answering emails, having a phone conversation, or meeting over Zoom because you can access information so quickly, that the other person may not even be able to tell you didn't know it off the top of your head. Guru is great for bringing institutional knowledge out of people's heads so that it's available to access and not locked into a silo. This reduces the need for asking questions, which interrupts others' work and then wastes time waiting for an answer. Guru is very helpful when onboarding a new team member, because it makes information easy to find and gives them a central place to find answers to their questions or remind them of processes and procedures.

Guru has been a game-changer for my team!

Guru has revolutionized the way my team works and I would never willingly give it up!

When it was just for my own team, I found implementation to be very easy without too much preparation. However, when scaling it out to a broader org, I found I needed to prepare more than expected and there has been both a learning curve for users and some resistance to actually using it.

The online, on-demand training available was very good. I do wish we had done live online training as an org so that everyone had the same opportunity to learn the value and best practices. I completed the online, on-demand trainings personally, then turned around and taught the org, but I wish I had let the Guru experts do the heavy lifting for me!

Just right

Guru representatives are friendly, helpful, and quick to respond.

Very easy to scale, though it can be costly as you add more users.

I have never encountered an outage with Guru in the year+ we've had it. I also never encountered an outage at the previous company where I used Guru. It has been extremely reliable.

There is some occasional slowness, or multiple refreshes before content will load. This doesn't happen frequently, though, and I don't get complaints from teammates about it.

Guru is very easy to integrate into Google Chrome and Slack.

Very easy!

It was pretty easy, though the original account manager stopped checking in for a few months and it turns out she had left the company and no one had taken over our account. Once I reached out, I had a new account manager reach out right away and was very communicative and helpful. However, check-ins have stopped again so I'm not sure if we still have the same account manager.

Guru is somewhat expensive compared to what our org is typically willing to spend on software solutions. Additionally, there is a price difference per seat when paid monthly versus annually, which was a big downside for us as my company didn't want to commit to an annual cost.

As a Customer Support representative, we face customers who contact us daily to resolve their problems. I believe that Guru is genuinely great at organizing product knowledge resources and knowledge management. Guru is genuinely well-suited to us because Guru provides us with accurate and updated processes to cater to every customer's need. However, sometimes, Guru may be slow and not pull up cards/articles accurately. Search bars may give you inaccurate results, and this might be less appropriate, especially if we won't be able to provide a resolution promptly. But, overall, Guru is a friend who will help you resolve problems.

I gave Guru a 9/10 rating because it excels in several areas that significantly enhance my daily work experience. The tool is exceptionally easy to use, with intuitive processes that are straightforward to understand and follow. The organization of content is top-notch, making it simple to locate the information I need.One feature I particularly appreciate is the ability to set cards as favorites, allowing me to quickly access the most relevant information for my tasks each day. Additionally, the related links at the end of the cards are incredibly useful, offering relevant suggestions that often enhance my understanding or provide additional context.Guru’s integration with other tools, like the Guru Chrome extension, makes my job much easier and more efficient. The "favorites" feature is another highlight, enabling quick access to frequently used articles. The Chrome extension, which I use regularly, provides flexibility and ease of use that greatly benefits my workflow.The card manager feature is another strong point, keeping our resources organized and tidy. Guru’s constant updates ensure that we always have the most accurate and current information, which is crucial for handling complex situations effectively. The consistent reminders and notifications help us retain this new information. In terms of impact, Guru significantly enhances our productivity by reducing the time spent searching for articles and ensuring that we follow an organized, step-by-step process. This structured approach helps us provide faster and more accurate resolutions to customer issues. While Guru is generally reliable, there are occasional drawbacks, such as slow performance or inaccurate search results. However, these issues are relatively minor compared to the overall benefits it provides. Guru’s analytics feature is also valuable, helping us identify which cards need updating and ensuring our knowledge base remains relevant and useful. Overall, Guru is a powerful tool that greatly improves our efficiency and effectiveness in delivering excellent customer support.

I rated Guru a 9 out of 10 for renewal likelihood because it has significantly enhanced our processes and customer satisfaction in the automotive rental company. Guru’s user-friendly interface and organized knowledge base make it easy to access and update essential information, which is crucial for maintaining high operational standards. The tool’s integration with other platforms, like the Guru Chrome extension, streamlines our workflow, increasing efficiency and productivity. One of the standout features is the ability to favorite cards, allowing quick access to frequently used information, which saves time and ensures accuracy in customer interactions. Additionally, Guru’s analytics feature helps us identify which resources need updating, ensuring our knowledge base remains relevant and effective. The only reason it’s not a perfect 10 is occasional slow performance and occasional inaccuracies in search results. However, these minor issues do not overshadow the overall benefits Guru provides. Its consistent updates and reminders further enhance our ability to deliver excellent customer support, making it an indispensable tool for our team.

I would rate the in-person training for Guru a solid 9 out of 10. The session was incredibly valuable as it provided comprehensive insights into using Guru effectively. I learned a lot about the tool's functionalities, which significantly enhanced my proficiency and confidence in utilizing Guru for my daily tasks. The training was engaging, informative, and tailored well to ensure I could apply what I learned immediately. Overall, it was a highly productive and beneficial learning experience.

I would rate the online training for Guru a strong 8 out of 10. While it lacked the interactive nature of in-person sessions, the content was well-structured and delivered effectively. The training modules were clear and comprehensive, covering all essential aspects of using Guru. The flexibility of online training allowed me to learn at my own pace and revisit topics as needed. Overall, it provided a solid foundation and practical understanding of Guru's functionalities, making it a valuable learning experience despite the virtual format.

There's a time that we forgotten the process and then the GURU articles helps us a lot to solve and review.

I give 10 because it's help us a lot to our everyday work. By using this lessen our stress and make's us more knowledgeable

GURU is good to use always

It help us to more familiarize via navigation

I'll give it a 10 because our trainer is very knowledgeable

For me it's okay for the price it's affordable for everyone

GURU make our day easy

It deserve more than a 10 :)

GURU make our daily work easy

Because all of our answer is in the GURU

We can use GURU easily

none

You can easily use GURU

It easy to communicate because we can all relate that GURU is easy to use

It seems a good fit with hat we do. Setup and maintenance are intuitive, template for new cards is useful, notification to regular verification works well.

It works for us.

In depth demo to users

It was done promptly with right depth of training.

support knows their stuff

It's quite intuitive to use.

Right now, only customer support using Guru

No downtime so far. Keep it up!

No integration. Integration with Jira would e very helpful.

I was easy. Promptly, w/o pressure.

So far all interactions were good.