The best knowledge management platform!
- Guru cards and articles are very organized and easy to access, especially in an everyday setting.
- Guru is also good at integrating across applications. For example, with Google Chrome, the Guru extension helps me locate and pull up articles quickly.
- Guru is also constantly updated to provide accurate solutions to every complex problem. Guru is always moving forward.
- Guru also makes us retain this information by consistently reminding us about changes and updates through notifications.
- My current position is not high enough to have access to data and numbers, so I will speak based on my experience. Guru affects my work in terms of performance. I am using Guru in a daily basis that is why I can gauge how Guru helps with providing a speedy resolution.
- It made me perform at a high level since I could pull up articles/cards with the resolution by using Guru's features such as "Favorites," "List," and other features that help us provide a fast but correct resolution.
- Guru also has a positive impact on organized processes, especially with "Card Manager" since we are able to see what resources belong to our department and what are our scope of support.
- Guru also impacts the business by telling us what cards we need to update and what cards are usually being used so we can determine what cards/articles have attention and need updating by using the "Analytics" feature. This way, we can see and predict what processes are being used and need updating.
- Knowledge Management
- Process Organization
- Insights and Analytics
- Meeting required tasks
- Guru has a feature called "Card Manager" which we use to modify and strengthen our process.
- Collaborations within the team to polish our processes and product knowledge.
- We can use Guru and utilize the "Analytics" feature so we can track and monitor our performance.
- Utilizing "Workspace Dashboard" so agents can have more productivity and efficiency.
- Online Training
- In-Person Training
- The feature "Card Manager" is really to use agents because it organized the articles/cards into a more neat setting. It lessen the agent's chances of confusion within the tool.
- Also, "My Library" is a powerful tool for agents since it can help you save your most read articles/cards and can pull it up easily whenever you need to use it.
- The "Analytics" feature I believe is very helpful. However, without any prompts on how to use it, we might not be able to use it.