Man, I feel like a Guru!
Rating: 10 out of 10
July 12, 2024
Verified User
Vetted Review
Verified User
1 year of experience
In my role, I need to be able to know nearly everything in order to support both internal stakeholders and external customers. Before Guru, finding information was extremely time-consuming, and you never knew if what you found was actually up-to-date since our company is a constantly evolving start-up. Thanks to Guru, my team has been able to create a fast and reliable knowledge base, and others within the org are jumping in as well. Guru has revolutionized how we create and access knowledge, increasing our efficiency, accuracy, and collaboration by leaps and bounds.
- Guru is easy to use and user-friendly.
- Guru makes finding information quick and easy.
- Guru's AI features keep getting better!
- Guru's Chrome and Slack integrations make it easy to access and create knowledge without leaving your workflow.
- Verification by a specific person on a specific date.
- Chrome and Slack integrations.
- A smart searching algorithm for finding information.
- Guru has increased my team's ability to quickly and accurately answer questions, increasing efficiency by 40%.
- Guru has decreased new hires' ramp-up time to productivity.
- Guru has given us a centralized location to create and access knowledge so that policies are consistently communicated and enforced.
No other products like Guru have been tried by my team.
35
Customer service, account management, project management, operations, customer success, virtual assistant
1
Attention to detail, communication, organization, writing, and proofreading skills are required to support Guru.
- Organization and documentation of knowledge
- Enabling support teams to rapidly reference accurate information
- Centralizing information and eliminating knowledge silos
- Creating flow charts utilizing dropdowns for scripting around specific scenarios
- Creating "example of" cards to easily reference sets of clients with something specific in common
- Employee onboarding
Yes
My team specifically was using a Google site as our knowledge base, and it was really not helpful. The site was poorly organized and out of date, making it difficult and slow to find information that might not even be correct.
- Ease of Use
I had used Guru in the past and knew how easy it was to use and to learn. I wanted something quick and simple that would be easy for my team to learn and to scale if other teams wanted to join in.
I didn't try any other products; I knew from past experience that I wanted Guru. I might have demoed some other products for comparison's sake, and possibly cost effectiveness, if I had to do it over again.
- Implemented in-house
Yes
Guru was first implemented on my own small team, with under 10 users. Once we felt comfortable with it and began to see the impact, we began to get inquiries from other internal teams, and a few teams were added at a time until our entire customer success org was added.
Change management was a minor issue with the implementation
Some people have resisted the use of Guru, and that resistance has not been well-handled due to leadership not pushing or encouraging it enough.
- Resistance to using the system
- Resistance to participating in keeping information up to date
- Online Training
It depends on what tier you have and what systems you want to integrate. The options are endless at the higher tiers and limited at the lower tier.
No - we have not done any customization to the interface
No - we have not done any custom code
Not applicable
No, it didn't seem necessary.
No
The account manager assigned to my company's account helped me understand the different tiers of the product and put together a slide deck to help me pitch it to my leadership team.
- Browser extension
- Creating, editing, and verifying content
- Organizing content
- Searching for content
- None
Yes
The mobile interface works well for my needs.
- Google Chrome
- Slack
Very easy to do. Both integrations are seamless with full functionality in creating and searching content.
- Plan to integrate with our company's proprietary AI database search functionality
Yes
At the lower plan tier, integration options are fairly limited. At the upgraded tier level, there are far more integration options.
They gave us 2 weeks to try the upgraded tier to see if it would be worth it to upgrade permanently, where they typically only give 1 week.
Don't hesitate to reach out to them even if you're not sure who to reach out to. I got a response from the CEO when I responded to a marketing email inquiring about promotional pricing - definitely wan't expecting that!
No
- Increased functionality
- Better data and reporting for accountability
- More integration options
- Ability to use the AI functions
- Ability to use the reporting functions
No
Yes
The free version only supports a few users, and we needed to open it up to more users.